NHIF Login Portal: Registration, Requirements, Online Status, Membership

Filed in Article by on August 6, 2020 0 Comments

NHIF is a state parastatal that was established by the Kenyan government in the year 1966. Its mandate is to provide health insurance coverage to all Kenyans. The NHIF membership is open to all Kenyans as long as they have attained the age of 18 years and have a monthly income. The mission of NHIF is to contribute towards universal health coverage in the provision of quality health insurance that is affordable, accessible, and sustainable.

NHIF Registration

All Kenyans in the formal and informal sectors can register to receive the NHIF services. NHIF membership is compulsory for those in the formal sector and voluntary for those in the informal sector. To register as an NHIF member, you need to follow the procedure below;

  • Click on the NHIF registration tab on the portal
  • Click on the download members’ form
  • After downloading the registration form, fill in the member details including your name, ID No, NHIF no, date of birth, gender, address, and so on.
  • If you are married, you will be required to complete part II of the registration form by providing details of your spouse including their names, ID no, date of birth, gender, and mobile phone number.
  • Part III should be completed by the contributors who have dependents or children. You will be required to provide the names of the children and their dates of birth.
  • The completed registration form should be taken to the NHIF branch office.

Requirements for Registration

In order to register for the NHIF services, you must fulfill the following requirements.

  • You must complete the registration form and attach photos of yourself, your spouse, and children
  • Attach copies of the National Identity Card or passport for both the contributor and the spouse
  • You will be required to attach a copy of the birth certificate for each child. A birth notification is acceptable for children under the age of 6 years.
  • If you are employed and are registering into the system for the first time, you will need an introduction letter stamped by the employer.

How To Check NHIF Status Using Your Mobile Phone

If you want to check your NHIF status using your mobile phone, follow this procedure;

  • Compose a new SMS on your mobile phone
  • Type the letters “ID” and then space
  • Type your ID number or passport number
  • Send the message to 21101

It is important to note that this service is not free, and you will be charged Kshs. 10 to use the service.

How To Register For The NHIF Online Self-Service

If you are visiting the NHIF portal for the first time, you need to register for the service. Follow this procedure to register for the service.

  • Open the NHIF self-service portal on your browser
  • Click on the create account tab
  • Choose individual member registration
  • Fill in your personal details including your name, National ID No, email, and mobile number
  • Create an e-wallet pin that you will use to login to the portal
  • Click on register to complete the registration process

How To Check The NHIF Status Online

You will need to sign in to the self-service portal in order to check your NHIF status online. Follow this procedure to check your status.

  • Visit the NHIF self-service portal on your browser
  • Click on the self-service option. This will take you to a new window that will prompt you to log in to the E-wallet
  • Enter your phone number or email
  • Enter the pin/password that you created during registration
  • After logging into your account, you will be able to access all the details of your account including the payment statement, the due date for the next payment, and the number of times that you have defaulted in payment.

How To Reactivate NHIF Membership

If you work in the informal sector and you have not contributed for more than 12 months, you need to reactivate your NHIF membership. You will need to pay at least Kshs. 1500 in order to reactivate your card. The payments can be made using M-PESA, or you can deposit the money in Equity Bank, KCB, Co-operative Bank, and National Bank. After making the payment, you will resume using your NHIF card after two months or 60 days.

How To Make Payments To The NHIF Account

In order to pay your monthly contributions to NHIF, you will need to top up the E-wallet account. To do this, you will need to follow this procedure.

  • Click on the E-wallet tab after logging into the self-service portal
  • Enter the phone number, pin number, and the amount of money that you wish to top up.
  • You will be prompted to choose the payment channel to use when topping up the E-wallet account. Choose Visa card, Mastercard, Airtel money, or M-PESA

How To Pay The Monthly Contribution Amount On The NHIF Portal

Follow this procedure to pay your monthly contribution NHIF charges on the online portal.

  • Go to the quick links options and choose the make payment option
  • Click on the individual contributions payment tab
  • Enter the NHIF membership number and validate it
  • Enter the amount of money that you wish to pay
  • Enter the wallet pin
  • Click on the submit payment tab to complete the process

How To Make Payments Through M-PESA

You can easily pay your NHIF monthly contribution through M-PESA. Follow the procedure below to pay the contribution via M-PESA.

  • Go to the M-PESA menu on your mobile phone
  • Select the pay bill option
  • Enter the NHIF business no, which is 200222
  • In the account no. section, key in the national identity number of the contributor
  • Enter the amount that you wish to contribute
  • Enter the M-PESA pin
  • Confirm if all the details are correct and then press OK
  • You will receive a confirmation message from M-PESA showing that the transaction was successful.

NB: It is important to note that the M-PESA transaction charges apply

NHIF Supa Cover Services

NHIF Supa cover services is the largest, accessible, reliable, and most affordable medical insurance cover that allows the contributor and his or her family to enjoy an unparalleled benefits package. The service costs Kshs. 500 per month for the principal contributors and the beneficiaries. The Supa Cover service entails;

  • Outpatient services such as consultation, laboratory, investigations, health education, immunization, wellness and counselling, physiotherapy, immunization, and so on.
  • Inpatient services
  • Maternal care including antenatal care, prenatal care, normal delivery, and caesarean section
  • Reproductive health services and family planning
  • Renal dialysis
  • Overseas treatment for the special surgeries that are not available in the country
  • Drug and substance abuse rehabilitation
  • All the surgical procedures and transplants
  • Emergency road evacuation
  • Cancer treatment
  • Radiology imaging services.

Payment of Claims

Claims are usually submitted by the hospitals directly to NHIF after the contributor has been discharged from the health care facility. NHIF examines the claims to ensure validity before payment. It is important to note that the claim can be rejected by NHIF and the hospital informed to address the identified abnormalities or incorporate the missing documents.

NHIF strives to ensure that all the claims are paid within 14 days. The members who opt to clear their hospital bills can launch a general claim directly to NHIF for reimbursement.

The NHIF online portal is the most convenient and fastest way of accessing health coverage services. If you have not registered for this service, you need to visit the NHIF self-service portal and create an account.

Knowing how to use the self-service portal will save you from having to make visits to the NHIF branch offices that are jammed with long queues of Kenyans waiting to be served.

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