How To Check Your NHIF Statement Online [A Step By Step Guide]

Filed in Article by on May 6, 2020 0 Comments

Do you find it difficult in checking your NHIF statement online? If yes, then this informative article is for you. This article does not just cover NHIF statement online checking but it involves a wide range of things that you need to know about NHIF.

National Health Insurance Fund (NHIF) is a state parastatal that was established as a department of the Ministry of Health in the year 1966. The agency’s primary function was to provide medical insurance covers to all its members and their legal dependents. Through this, citizens would easily access health services from selected hospitals.

To enjoy the benefits of this scheme, you should first undergo a registration process then contribute the required monthly payments. Thanks to the scheme’s portal, members can now track their monthly contributions by obtaining an NHIF statement online.

How To Check Your NHIF Statement Online

To check the status of your NHIF payments online, you should be having a smartphone, tablet, desktop, laptop, or just any device that can access the internet. You should also have a browser like Opera Mini, Firefox, Browser, Microsoft Edge, or Google Chrome. Follow the procedure below to download the NHIF. statement.

Creating A Self-Service Account.

Before accessing your NHIF statement, you should have an active self-service account. You can create one in just seconds provided you have all the required information like NHIF no, ID number, name and so on. Here is how you can do so:

  • Open Your Data Connection: You will need to connect to any Wi-Fi network or open your data to access the NHIF online portal.
  • Launch Your Browser: Go to your app list, scroll up and down or left and right until you see the browser of your choice. Click on its icon so that it opens. For desktop/laptop users, double-click on any browser software.
  • Go To The NHIF ePayments Self-Service Portal: Key in the epayments address and hit the enter key.
  • Create A New Account: On the top left side, click on the grey button written “+Create Account” and move to the next step.
  • Select The Type Of Account: Choose between an individual or corporate registration.
  • Key In Your Details: Enter your first name, last name, mobile number, and ID number. For corporate, enter employer code and name then follow prompts.
  • Create Your eWallet Pin: Choose a strong pin that cannot be guessed by anyone.
  • Confirm The Pin: Enter the same digits you entered in the above step. Click on the register button so that you are redirected to a new window.

Completing Your Self-Service Portal Profile

You have now successfully created an online account. Next, you should connect it to your NHIF account by updating your profile. Here you will need NHIF and National ID numbers. Use the procedure below to do so.

  • Login To Your Account: Provide the required credentials: your mobile number and eWallet pin.
  • Update Your Profile: To check NHIF statement on this self-service portal, you must first update your details. On your dashboard, click on “Your Profile” and provide NHIF and ID number details.

If you provided the correct information, the next window will show you all your account details including your three names, phone number, eWallet pin and so on.

Obtaining Your NHIF Statement

You can quickly check your online statement using the steps highlighted below:

  • Go To “My Profile”: On the quick options menu, click on “My Profile” button and wait as it loads depending on your internet speed.
  • Click On “Statement”: This is usually a green button just next to your account details. The next window will display all your transaction history.

To download the statement, tap, “Generate eslip” and save it to your laptop, smartphone, or tablet for future reference.

If you don’t have a smartphone or access to the internet, you can also check your account status via SMS. The service costs Ksh. 10 so make sure you have enough credit on your SIM card. You only have to send an SMS with the letters ID followed by a space and then your ID number to 21101. For example, “ID 123456” without quotation marks.

NHIF Contacts

In case you experience technical difficulties, or you have any complaints concerning your payment details, reach out to NHIF through the following contacts:

 Phone Contacts

  • Phone Number 1: +254 709 920000
  • Phone Number 2: +254 20 2048217
  • Phone Number 3: +254 710 824314
  • Phone Number 4: 0800 720601
  • Phone Number 5: 0202714803


  • E-wallet Email Address: and
  • Fraud Email Address:
  • Enquiries Email Address:
  • Complaints Email Address:
  • Liaise Email Address:

Social Media

  • Twitter Account: @nhifkenya
  • Instagram Account: @nhifkenya
  • Facebook Account: @nhifkenya

Checking your NHIF statement online has never been this easy. Keep in mind that you can also do other things on the self-service portal like changing and adding outpatient hospitals, making online payments, and much more.

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