ICT Intern (Nairobi) Needed at Self Help Africa 2022

Filed in Jobs in Kenya by on January 13, 2022 0 Comments

ICT Intern (Nairobi) at Self Help Africa 2022… Do you wish to apply for the position of ICT Intern (Nairobi) at Self Help Africa 2022? If yes, then this informative article is for you. You will be given detailed information about How To Apply for ICT Intern (Nairobi) at Self Help Africa 2022.

Self Help Africa (SHA) is an international NGO dedicated to the vision of an economically thriving and resilient rural Africa. We have 50 years of experience working with smallholder farmers, farmer associations, cooperatives and agribusinesses across Africa to help farmers grow and sell more food, improve diets, diversify incomes and make their livelihoods more sustainable and resilient to external shocks. SHA also builds awareness of issues affecting smallholders and represent their interests at policy and institutional level.

Self Help Africa (SHA) therefore seeks to recruit competent individuals to fill the following position:

Title: ICT Intern (Nairobi)

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Nairobi

Job Field: ICT / Computer, Internships / Volunteering

Reports to: ICT Manager Gorta Group

Hours of work: 37.5 hours Monday-Friday

Travel: Limited domestic travel may be required

Job Purpose:

Gorta Group is committed to the continuous improvement of its operational and business models to ensure the improvement of the delivery of all our services and programmes.

The primary purpose of this role is in the areas of computer operations, user and desktop support (hardware and software), helpdesk – preparing training materials and supporting documents. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Requires minimum supervision. Updates ICT Manager Gorta Group on arising IT issues. This role is a key supporting role within Gorta group organization (Self Help Africa, Gorta, Partner Africa, United Purpose, TruTrade).

Key Responsibilities

  • IT interns must support the IT team in the maintenance of hardware, software and other systems. Troubleshoot issues with equipment like printers, computers, software applications among others. Help users to run software updates when required.
  • Participate in user training for basic hardware and software use.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Research on unusual bugs or issues the organizations encounters.
  • Installing and configuring computer hardware operating systems and applications where necessary.
  • Respond to user requests for service, and help develop solutions by preparing training materials such as help documents and/or videos where necessary.
  • Taking staff through a series of actions, either face to face or over the telephone or via Skype/TeamViewer to help set up systems or resolve issues.
  • Assist on logistics of ICT equipment when due for repair.
  • Escalate IT issues to the ICT Manager Gorta Group where necessary.
  • Carry out other Ad hoc duties as required by ICT Manager Gorta Group

Group Role:

  • Give support to the Group ICT Team when required.
  • Maintain open communication and positive working relationship with Group staff.
  • Perform other duties/projects as assigned.

Key Relationships:

  • ICT Manager Gorta Group
  • All staff
  • Group ICT Team
  • Group Chief Information Officer


It is expected that you will:

  • Carry out these accountabilities within the operating and process frameworks that apply to the group organizations.
  • Work together with all your key internal and external stakeholders within and outside the organization
  • Exemplify Gorta Group core purpose & values in practice

Profile, Experience And Behaviours:

In order to succeed in this role, it is expected that the IT Intern will have:

  • Minimum Diploma in ICT related field or completed Bachelor degree ICT related field with proof of internship letter from institution and course work transcripts.
  • Ability to multitask – Sense of urgency; maintain a positive attitude
  • Relevant IT degree/diploma or industry experience
  • Strong PC skills for both Windows Operating System and Apple Operating System (e.g Ms Office Applications such as Excel, Word, etc.)
  • Has excellent research, analytical planning and organizational skills
  • Strong writing, presentation, communication in English
  • A high level of drive, initiative, motivations, commitment and professionalism
  • Demonstrates the flexibility and the ability to work in a multi-cultural and multi –national team
  • Demonstrates commitment to working with a values-based organization
  • Has the ability to work under pressure

Additional Knowledge Preferred but not Essential

  • Experience or exposure of CRM database such as Salesforce
  • Analytical skills with the ability to problem solve.

How To Apply

Interested and qualified candidates should:

Click Here To Apply

What’s your take on this? We believe this article was helpful, if yes, don’t hesitate to share this information with your friends on Facebook, Twitter, WhatsApp, and other Social Platforms.

Leave a Reply